Any repair that is not paid in full (including storage fees) after 30 days will have a mechanic's lien filed. Once the payment is complete you need to collect your ATV/UTV or make arrangements with management. Contact- If you have any questions, simply send an email to or call 90Ī storage fee of twenty-five ($25.00) dollars a day will be added to the total repair invoice following the seven (7) day once you have been notified that your repair is complete.
TWISTIT CUSTOMS HOW TO
Please see our return policy for instructions on how to return an item or order.
Once an order has been processed it cannot be canceled but, it can be returned. If you contact us prior to your order being processed we can cancel the order without any fees or charges. Sorry, no returns on discontinued, closeout, custom, electrical components (ignitions and fuel controllers for example) or products that specifically state there are no refunds/returns. We may require additional information to process a return, including pictures, shipping information, etc. The customer is responsible for any and all return shipping charges unless we shipped an incorrect, damaged or defective item. All returned items must be in new condition and in their original packaging in 100% resalable condition, or we may refuse to issue credit. There will be a 20% restocking fee for the authorized return of new products. Returns will not be processed without an RA#. The RA# must be written clearly on the outside of the box and a copy of the invoice and letter of explanation placed inside. Customers have 14 days from receipt to return items prior to use. No returns will be accepted after 14 days of receipt. We may require additional information to process a return, including pictures, shipping information, etc.įor discrepancies not related to damaged, defective or wrong item, the customer must contact TCP Off Road within seven (7) days of receipt to get an RA# (Return Authorization Number). All items (even defective items) should be returned in an as clean condition as possible. If an item needs to be returned please contact TCP Off Road for an RA# (Return Authorization Number) within seven (7) days of receipt. Items sent incorrectly, damaged or defective will be exchanged or refunded for store credit. Our goal is for you our valued customer to be satisfied with your purchase. If you are in town stop by and visit with us at 13420 Hwy 155 S, Tyler, TX 75703įor product warranty, please go through the product manufacturer. Our friendly customer service representatives will be ready to help you in any way possible. We want to thank you very much for choosing TCP Off Road and believing in us, our quality and our service to you, our customer! We love gettin’ dirty just like yall!Ĭontact Info: If you have any questions, simply send an email to or call 90. Integrity & Quality in our craftsmanship is very important to us! We pride ourselves in offering our TCP customers only the highest quality parts. Whether it be by using our ATV/UTV parts, accessories, or providing excellent customer service. We enjoy helping our customers make their bikes their own. Our setup travels to events all around the United States to be on-location with “ Everything for Your Off Road Addiction!” Be sure to check our events page to see where we will be next. He has a plan to take off-roading to the next level with personal service! Due to wanting his own needs met, he came up with the business concept it has grown into now. He and his family started out enjoying rides/events years back. TCP (Twisted Customs Performance) Off Road started as a vision Shane Jumper had due to his LOVE for riding and customizing.
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